Ethics of Dealing with Patients after a Medical Error

Ethics of Dealing with Patients after a Medical Error

Ethics of Dealing with Patients after a Medical Error

Ethics of Dealing with Patients after a Medical Error

Medical errors are among the most complex issues facing healthcare systems around the world. They represent a true test of the ethical foundations of the medical profession. Although doctors and healthcare practitioners exert their utmost efforts to treat patients, errors remain possible—they are part of human nature. What distinguishes successful and conscientious medical institutions is how ethically they deal with the patient after an error occurs.

Transparency

The first ethical principle in this context is transparency. The patient has the full right to know what happened, especially if the error had an impact on their physical or psychological health. Concealing the error or attempting to cover it up is a breach of professional integrity and undermines the patient’s trust in the doctor and the healthcare system as a whole. On the other hand, honesty—even when difficult—demonstrates the physician’s respect for the patient’s dignity and their right to make informed decisions about their health.

Professional Apology

The second principle is professional apology. Many doctors avoid apologizing out of fear of legal consequences. However, several studies have shown that a sincere apology can ease the emotional response of patients and their families, and even reduce the likelihood of them taking legal action. Admitting an error does not necessarily mean accepting legal liability; rather, it is an expression of human empathy and accountability.

Psychological and Emotional Support

Another important aspect is providing psychological and emotional support to the patient after the error, especially if it resulted in complications or long-term negative effects. A cold or indifferent attitude may intensify the patient’s suffering and deepen their sense of frustration and betrayal. In contrast, ongoing support through follow-up and reassurance plays a crucial role in rebuilding trust.

Second Opinion and Justice

It is also important to give the patient the option of seeking a second medical opinion or being referred to an independent medical authority to review their case. This strengthens the principle of justice and shows that the healthcare institution respects the patient’s right to a neutral evaluation.

Institutional Responsibility

From an institutional perspective, medical errors should be seen as an opportunity for learning and development, rather than as isolated incidents to be avoided or hidden. A key ethical responsibility is for the healthcare system to take ownership, implement effective mechanisms to prevent recurrence, whether through additional training, improved protocols, or a better working environment.

Conclusion

In conclusion, the ethics of dealing with patients after a medical error are no less important than the treatment itself. A patient is not just a “case,” but a human being who feels and suffers and deserves full respect. Upholding honesty, respect, and transparency after an error not only protects the patient but also safeguards the dignity of the medical profession and the public’s trust in it.

Attorney / Mohamed Al Marzooqi
Mohamed Al Marzooqi advocates & Consultancy
Lawyer in Abu Dhabi, Dubai and Ajman UAE

“Ethics of Dealing with Patients after a Medical Error”